NovaCure Informatics provides specialized healthcare IT services including technical support for Healthcare Information Systems, HIS implementation services, consulting and optimization, and training and knowledge transfer programs. Our focus is on InterSystems TrakCare HIS and other leading healthcare technology platforms.

For active clients with support contracts, we provide response times based on issue severity. Critical issues are addressed within 1 hour, high-priority issues within 4 hours, and standard issues within 24 hours. Our technical support team is available Sunday through Thursday from 9:00 AM to 6:00 PM (Saudi Arabia Time), with emergency support available 24/7 for critical systems.

Yes, we offer comprehensive remote support services for healthcare institutions across Saudi Arabia. Our remote support capabilities include system monitoring, troubleshooting, performance optimization, and user assistance. For certain issues, on-site support may be required, which we can arrange as needed.

The timeline for HIS implementation varies depending on the size and complexity of the healthcare institution. Typically, a full implementation ranges from 6 to 18 months. This includes planning, configuration, data migration, integration, testing, training, and go-live support. We work closely with clients to develop realistic timelines and ensure successful implementation.

We are always interested in exploring new partnership opportunities with organizations that share our commitment to healthcare excellence. To discuss potential partnerships, please contact us at info@novacure.co with details about your organization and partnership interests. Our team will review your information and follow up to discuss potential collaboration opportunities.