Projects

Our Proven Track Record

NovaCure Informatics has successfully delivered major healthcare IT projects across prestigious healthcare institutions in the Kingdom of Saudi Arabia. Our track record demonstrates our expertise in Healthcare Information Systems implementation and support, particularly with InterSystems TrakCare.

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King Abdullah University Hospital (KAAUH)

Client: King Abdullah University Hospital, Riyadh
Partner: InterSystems Corporation
Scope: Technical Support Services for TrakCare HIS
Duration: Ongoing since 2024

Project Overview

NovaCure Informatics provides comprehensive technical support services for the InterSystems TrakCare Healthcare Information System at King Abdullah University Hospital, one of Saudi Arabia's leading university hospitals.

Services Provided

  • 24/7 system monitoring and technical support
  • Performance optimization and tuning
  • Issue resolution and troubleshooting
  • Regular system maintenance and updates
  • End-user technical assistance

Achievement

Our team has maintained an exceptional 99.8% system uptime, ensuring continuous and reliable operation of critical healthcare systems. This high level of service has enabled KAAUH to deliver uninterrupted patient care and maintain operational efficiency.

"NovaCure Informatics' technical support has been instrumental in maintaining the optimal performance of our TrakCare system. Their responsive team and proactive approach have significantly reduced system issues and downtime."

- IT Director, King Abdullah University Hospital


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Imam Abdulrahman Bin Faisal University Hospital - Implementation

Client: Imam Abdulrahman Bin Faisal University Hospital, Khobar
Partner: STC Solutions
Scope: TrakCare HIS Implementation
Status: Successfully completed implementation phase

Project Overview

NovaCure Informatics successfully implemented the InterSystems TrakCare Healthcare Information System at Imam Abdulrahman Bin Faisal University Hospital, a major healthcare institution in the Eastern Province of Saudi Arabia.

Services Provided

  • Comprehensive project planning and management
  • System configuration tailored to hospital workflows
  • Data migration from legacy systems
  • Integration with existing hospital systems
  • Intensive go-live support
  • End-user training and knowledge transfer

Achievement

Our team delivered an on-time implementation of a comprehensive hospital management system that now serves thousands of patients monthly. The successful implementation has significantly improved operational efficiency, enhanced patient data management, and streamlined clinical workflows.

"The implementation of TrakCare by NovaCure Informatics has transformed our hospital operations. Their team's expertise and dedication ensured a smooth transition with minimal disruption to our services."

- Hospital Administrator, Imam Abdulrahman Bin Faisal University Hospital


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Imam Abdulrahman Bin Faisal University Hospital - Support Services

Client: Imam Abdulrahman Bin Faisal University Hospital, Khobar
Partner: Giza Arabia
Scope: Ongoing Technical Support for TrakCare HIS
Status: Active support contract

Project Overview

Following the successful implementation of TrakCare HIS, NovaCure Informatics continues to provide comprehensive technical support services for Imam Abdulrahman Bin Faisal University Hospital in partnership with Giza Arabia.

Services Provided

  • 24/7 technical support coverage
  • System performance monitoring and optimization
  • Regular maintenance and updates
  • Issue resolution and troubleshooting
  • Ongoing user support and training

Achievement

Our ongoing support services have maintained optimal system performance, ensuring the hospital's Healthcare Information System continues to operate efficiently and reliably. This has enabled the hospital to focus on delivering quality patient care without concerns about system reliability or performance.

"The ongoing support from NovaCure Informatics has been exceptional. Their team's quick response times and technical expertise have ensured our systems remain operational and efficient at all times."

- IT Manager, Imam Abdulrahman Bin Faisal University Hospital

Our Project Methodology

At NovaCure Informatics, we follow a structured and proven methodology for all our healthcare IT projects, ensuring consistent quality and successful outcomes:

  • Discovery & Assessment: Understanding the client's specific needs, challenges, and goals
  • Planning & Design: Developing a comprehensive project plan and system design
  • Configuration & Development: Setting up the system according to the client's requirements
  • Testing & Validation: Rigorous testing to ensure system functionality and performance
  • Training & Knowledge Transfer: Comprehensive training for all system users
  • Go-Live & Support: Intensive support during system launch and ongoing maintenance
  • Evaluation & Optimization: Regular assessment and continuous improvement

This methodical approach, combined with our deep expertise in healthcare IT systems, enables us to deliver successful projects that meet or exceed our clients' expectations.

Saudi Vision 2030